IT Helpdesk

A professional at this position level must have the following responsibilities :-

providing 1st line technical support to customers – taking enquiries by phone and email
dealing with problems for hardware, such as servers, computers and printers, and software programs
asking questions about the problem and explaining possible solutions
dealing with common or basic technical issues such as resetting passwords
using automated diagnostic programs to solve network problems
updating knowledge bases with details of common problems which customers can view online
using helpdesk software to log calls with descriptions of issues, progress and solutions
passing calls to a team of 2nd line support analysts if the problem is more complex
arranging for a technician to visit the customer if a problem can’t be solved over the phone or by email.

To discuss your permanent or contractor recruitment needs please contact us or email: recruitment@qaafresoures.com.my