• Manage incident and problem tickets raised by user. 
• Manage user complain and provide guidelines to resolve the issues. 
• Implement rectification on behalf of end user when issue cannot be resolved at user operation level. 
• Assist to perform DAT/SIT/UAT for mini projects, change request and problem tickets. 
• Prepare full documentation of DAT/SIT/UAT testings for user verification. 
• Assist to provide awareness to user through workshops upon deployment of new changes to the system. 
• Manage the “on demand” tasks/assignments e.g. status reports, statistics for the Management, etc. 
• Ensure System Quality assurance during system implementation. 
• Create a positive working environment that fosters team collaboration. 
• Effectively communicate updates with respective team. 

Advantages

• Good knowledge in SAP Functional Module – Billing & Device Management 
• Have working experience in project development and testing