CRM FUNCTIONAL

 

Title: System Designer (Product & Pricing) 

A professional at this position level must have the following responsibilities :-

  • Manage back-end requirements for new & existing retail offerings to enable a seamless user experience across platforms and channels (e.g. product & pricing information)  
  • Execute back-end requirements for new & existing retail offerings to enable a seamless user experience across platforms and channels (e.g. product & pricing information) 
  • Execute and monitor daily operations of  product & pricing by business users upon deployment for certain period of time.
  • Explore and propose initiatives to enhance efficiency and user experience for product and pricing related modules for business users.
  • To work with Demand Management Team, Business Process Owner & key users for any issues or solution advisory for product & pricing.
  • Collaborate with business users to understand the needs and requirements and translate into Retail Technology Solutions system design for product and pricing.
  • Facilitate business users to produce analysis or reporting for the business operation needs through data extraction or report design related to product & pricing 
 

Requirements:  

Minimum Requirements 

  • Candidate must have a bachelor’s degree preferably in IT or Computer Science. Any Professional Certificate in IT, Computer Science or a related field of study will be advantageous. 

 

Added Advantage 

  • MBA and/or post-graduate qualifications in fields related to energy, strategy or business development  
  • Extensive knowledge on the Malaysian energy retail market (incl. regulatory requirements, etc.), future  as well as strategic management, performance processes, procedures and  policies 
  • Leadership of digital and data-centered transformation initiatives 
  • Past experience in commercial and/or pricing related functions 
 

Title: System Designer (Marketing, Feedback Management & Customer Loyalty) 

A professional at this position level must have the following responsibilities :-

  • Develop system to execute, track and respond on marketing , customer feedback and loyalty.
  • Execute and monitor daily operations of marketing and feedback management system and applications such as Salesforce, SAP, myTNB portal upon deployment for certain period of time
  • Explore and execute feasible marketing and feedback management-related platforms, solutions and initiatives to enhance efficiency and user experience
  • To work with Business Process Owner & key users for any issues or solution advisory for marketing, feedback management and customer loyalty
  • Collaborate with business users to understand the needs and requirements and translate into Retail Technology Solutions system design for marketing, feedback management and customer loyalty purpose
  • Facilitate business users to produce analysis or reporting for the business operation needs e.g marketing performance, SRC analysis during crisis, customer loyalty programs

 

Requirements:

Minimum Requirements

  • Bachelor’s degree with minimum 3-5 years of experience in retail operations/ customer service/sales/marketing
  • Experience working in system & IT related solutions

Added Advantage

  • Formal trainings in project and program management, agile project management, SAP methodologies (Assemble to Order (A2O), Accelerated SAP (ASAP) or Activate).
  • Good understanding of the latest SAP innovation topics such as Business Transformation, Digital Economy, in-memory computing, cloud and Internet of Things, S/4Hana.

CONTACT

 

To discuss your permanent or contractor recruitment needs please contact us or email: recruitment@qaafresoures.com.my